Help & Support
Frequently asked questions.
Straight answers on surfaces, samples, delivery and service. If your question isn't here, our team is a message away.
Products & Materials
Our catalogue spans flexible natural stone veneer, stone and concrete finishes, wall cladding and decorative panels, and specialty boards, across many product lines and hundreds of shades.
Every figure on our 'In Numbers' section is counted directly from the live catalogue our Surface Advisor reads, so what you see is what we can actually specify.
Flexible stone veneer has a combustible backing and is not individually fire-rated, so we do not claim fire compliance for a regulated facade without a project-specific assembly test certificate.
For any facade, high-rise or commercial application, we assess substrate, adhesion and the relevant fire requirement together before recommending an assembly. Ask our team and we will be straight with you about what is and isn't appropriate.
Some lines are suitable for light residential or decorative floor use. We do not recommend flexible stone veneer for high-traffic floors unless the specific line is confirmed for it.
Suitability is decided from documented catalogue attributes, not by guesswork. Tell us the space and the traffic and we will point you to what fits.
Samples
Use 'Talk to Our Team' or start with the AI Surface Advisor to build a shortlist, then request physical swatches of the surfaces you're considering.
We recommend viewing samples in your own light and at your own scale before specifying. It is the final test before a surface goes into a project.
Sample terms depend on the line and quantity. Share your project and the surfaces you'd like to see and our team will confirm what's involved before anything is sent.
Delivery & Lead Times
We are based in Pune and ship from here. Our showroom and office are at Ashwini Paradise, Shop No. 5 & 6, Bibwewadi Road, Market Yard, Lullanagar, Pune 411037, Maharashtra, India.
Lead times vary by line and order size. Once we know the surfaces and quantities, we will give you a realistic timeframe rather than a placeholder date.
Yes. Sourcing, logistics and delivery are coordinated so materials arrive when your site is ready. Timing is agreed with you as part of procurement.
Installation & Service
We provide installation support: guidance for applicators and contractors, from substrate preparation to finishing detail.
For scope specific to your project and location, talk to our team and we will explain how installation is handled.
Care depends on the material. We provide care and maintenance guidance for the specific surface you choose so it holds its character over time.
If you tell us the line, we can share the relevant guidance before you commit.
Showroom Visit
You're welcome to visit us at Ashwini Paradise, Shop No. 5 & 6, Bibwewadi Road, Market Yard, Lullanagar, Pune 411037, Maharashtra, India.
To book a time, call +91 98506 51473 or email gmlasurface@gmail.com, or use 'Talk to Our Team' and we'll arrange it.
Minimums depend on the line. Rather than quote a figure that may not apply to your surface, we confirm it once we know what you're specifying and the quantity involved.
